Common Issues

Running into a problem with Ordara? You're in the right place. Below are the most common issues users encounter, along with links to detailed solutions.

Quick Links

• Email Connection Issues — Problems connecting your email account, authentication errors, or IMAP configuration.
• Sync Issues — Orders not appearing, missing data, duplicates, or the web dashboard not updating.
• Update Issues — Problems installing updates, macOS Gatekeeper warnings, or installer failures on Windows.

General Tips

Before diving into a specific topic, try these first:

1. Restart the app. Close Ordara completely and reopen it. This resolves many temporary issues.
2. Check your internet connection. Ordara needs an active connection to reach your email server and sync with the web dashboard.
3. Verify your email credentials. If you recently changed your email password or revoked an app password, you'll need to update it in Ordara.
4. Make sure Ordara is up to date. Older versions may have bugs that have already been fixed. Check for updates by restarting the app.

TIP

Most issues can be resolved by restarting Ordara and confirming that your email credentials are still valid. Start there before trying anything else.

Still Need Help?

If none of the troubleshooting pages solve your problem, reach out to us and we'll help you get things sorted out.